Returns and Exchange Policy
We at Dinersestore.com aim at customer satisfaction. We guarantee consumer rights & keeping you well aware by advice offered through our catalog, website and social media or through any other medium. The policy mentioned below is for the same service. It applies to all the orders placed online via our website.
Items that can be returned:
You are entitled to have the product returned on the occasion of them being defective or not in compliance with your order. In any case you are not satisfied with the product you have a right to return it easily (subject to time limit) provided that:
The product you are returning is intact and complete
The product is not utilized in any way (neither washed nor dry cleaned)
The packaging of the item is intact and unblemished
Items that cannot be returned:
It is not complete or an item is missing
It is customized in size, style or customization in fabric
It is stained, emits body odors or perfume scents has marks, damages or water stains.
Undergarments are non-returnable for hygiene reasons.
Discounted final sale merchandise is non-returnable.
Procedure for Return & Exchange:
Procedure of return through Dinersestore.com:
In order to return or exchange any item please email our customer services at firstname.lastname@example.org. Our Customer care staff would revert to you within 24 hours (During Weekdays). You can send the item back as per the instructions of our Customer Care Representative. Return shipping would not be charged from you. If in any case you have to pay the shipping fee for your return, the shipping fee would be refunded to you or it can be adjusted in your next order. Please be informed we do not accept returns for products NOT purchased through this website.
The return is subject to time limit i.e. three (3) days after delivery. The receipt of the product will be needed for our convenience and your ease.
We do not issue refunds at gift products as soon as order is accomplished and product is sent. If you wish to return the gift product you are advised to contact the original purchaser of DINERS product who can then follow the procedure for returning of order subject to time limitation that is three (3) days.
The facility of refund is provided for the convenience of our customers on the basis of original form of payment.
Refund will only apply incase the product you recieved are defected or not in accordance with your order .
The refund will be ensured after the returned items have reached the warehouse and processed. For us to provide you with our maximum utility services it is requested that ‘three weeks’ time be given to us from the date of receipt of the returned items. Or in the case of product cancellation before delivery the three weeks’ time will commence from the date of confirmation of the cancellation.
In case the items are returned owing to defect or similar problem e.g. the product not in conformity with your order etc. we are liable to pay for the return-shipping cost.