Returns and Exchange Policy

We at aim at customer satisfaction. We guarantee consumer rights & keeping you well aware by advice offered through our catalog, website and social media or through any other medium. The policy mentioned below is for the same service. It applies to all the orders placed online via our website.


Items that can be returned:

You are entitled to have the product returned on the occasion of them being defective or not in compliance with your order. Below mentioned conditions will be applied

    The product you are returning is intact and complete
    The product is not utilized in any way (neither washed nor dry cleaned)
    The packaging of the item is intact and unblemished


Items that cannot be returned:

    It is not complete or an item is missing
    It is customized in size, style or customization in fabric
    It is stained, emits body odors or perfume scents has marks, damages or water stains.
    Undergarments are non-returnable for hygiene reasons.
    Discounted merchandise is non-returnable.



Procedure for Return & Exchange:

Procedure of return through

In order to return or exchange any item please call our customer support. Our Customer care staff would revert to you within 48 hours (During Weekdays). You can send the item back as per the instructions of our Customer Care Representative.  If in any case you have to pay the shipping fee for your return, the shipping fee would be adjusted in your next order. Please be informed we do not accept returns for products NOT purchased through this website.


Time limit

The return is subject to time limit i.e. three (3) days after delivery. The receipt of the product will be needed for our convenience and your ease.

Returning Gifts

We do not issue refunds at gift products as soon as order is accomplished and product is sent. If you wish to return the gift product you are advised to contact the original purchaser of DINERS product who can then follow the procedure for returning of order subject to time limitation that is three (3) days.